Stakeholders:
Mortgage Specialist, Bank Manager.
Long term goal:
To offer the best customer experience with digital tools.
Success metrics:
Ways of working
Feedback
Client satisfaction
Response time
Ways of working
Feedback
Client satisfaction
Response time
Map:
As a Mortgage Specialist I want to use practical tools, so that I can help customers.
Start > Organise a Visit > Visit Client > Onboard > Collect Feedback > Run Analysis > Send Feedback by Post
Start > Organise a Visit > Visit Client > Onboard > Collect Feedback > Run Analysis > Send Feedback by Post
How Might We Opportunities:
HMW/ improve client interactions?
HMW/ reduce time to process information?
HMW/ integrate patterns for security?
HMW/ improve client interactions?
HMW/ reduce time to process information?
HMW/ integrate patterns for security?
Prototypes:
Applications for iOS.
Applications for iOS.
Outcomes:
Improved client satisfaction. Developed APIs. Reduced lead times. Reduced operation costs.
Improved client satisfaction. Developed APIs. Reduced lead times. Reduced operation costs.
